Return and Refund Policy

Whiz Kids Return & Refund Policy

We want you to love what you find at Whiz Kids! If something isn't right, we're here to help.

Returns We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in resalable condition. To initiate a return, contact us at hello@whizkidsslo.com or visit us in store.

Exchanges We're happy to exchange items for store credit or an item of like value.

Non-Returnable Items The following items are final sale and cannot be returned or exchanged:

• Gift cards
• Opened puzzles, games, or activity sets (for hygiene and completeness reasons)
• Clearance/sale items marked as final sale

Refunds Once your return is received and inspected, we'll process your refund to the original payment method within 5–7 business days. Shipping costs are non-refundable.

In-Store Purchases Items purchased in store follow the same return window and conditions listed above.

Questions? Reach us at hello@whizkidsslo.com or (805) 547•1733. We're always happy to help!